CANCELLATION | RESCHEDULING POLICY
Your appointments are very important to the MYKALS PHOTOGRAPHY team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
MYKALS PHOTOGRAPHY values staff’s time. We pay staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.
Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount.
As a courtesy, your appointments are confirmed electronically before your scheduled appointment by email and/or text messaging from our online appointment scheduling software. From this confirmation email, you have the option of the following without a charge:
reschedule/change/modify your appointment from your online account;
cancel your appointment from your online account;
respond back by email, call or text with any changes or issues;
start a Live Chat from the website.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.
All appointments must be held with a valid credit card at the time of booking.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
MYKALS PHOTOGRPAHY, LLC stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. MYKALS PHOTOTOGRAPHY reserves the right to modify a scheduled appointment to a different staff member during the same time allotment if circumstances arise without prior approval of the client.
The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. MYKALS PHOTOGRAPHY, LLC policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.
Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!